LỜI GIỚI THIỆU
1. Oregon State Hospital: Significant Actions Taken to Improve Safety and Promote Patient Recovery, but Further Improvements Are Possible, Báo cáo đánh giá bang Oregon ngày 09/09/2015, truy cập ngày 03/04/2017,https://oregonaudits.org/2015/09/09/oregon-state-hospital-significant-actions-taken-to-improve-safety-and-promote-patient-recovery-but-further-improvements-are-possible/.
2. Thông tin nội bộ từ Bệnh viện Oregon State.
3. M. R. Durose, A. D. Cooper và H. N. Snyder, Recidivism of Prisoners Released in 30 States in 2005: Patterns from 2005 to 2010, Bureau of Justice Statistics Special Report, 04/2014, NCJ244205.
4. C. R. Reynolds và cộng sự, “Are Zero Tolerance Policies Effective in the Schools? An Evidentiary Review and Recommendations”, American Psychologist 63 (2008).
5. C. Porath, Mostering Civility: A Manifesto For the Workplace (New York: Grand Central Publishing, 2016).
6. R. W. Greene, The Explosive Child: A New Approach for Understanding and Parenting Easily Frustrated, “Chronically Inflexible” Children (New York: HarperCollins, 1998).
7. B. D. Perry, “The Neurosequential Model of Therapeutics: Applying Principles of Neuroscience to Clinical Work with Traumatized and Maltreated Children”, trong Working with Traumatized Youth in Child Welfare, ed. Nancy Boyd Webb (New York: Guilford Press, 2006).
8. D. H. Pink, Drive: The Surprising Truth About What Motivates Us (New York: Riverhead Books, 2009); R. M. Ryan và E. L. Deci, “Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions”, Contemporary Educational Psychology 25 (2000); R. M. Ryan và E. L. Deci, “Self-determination Theory and the Facilitation of Intrinsic Motivation, Social Development, and Well-being”, American Psychologist 55 ( 2000).
9. C. Dweck, Mindset: The New Psychology of Success (New York: Random House, 2006).
10. A. Duckworth, Grit: The Power of Passion and Perseverance (New York: Scribner, 2016).
CHƯƠNG 1
1. Ryan và Deci, “Self-determination Theory and the Facilitation of Intrinsic Motivation, Social Development, and Well-being”.
2. Bộ Giáo dục Hoa Kỳ, Văn phòng đặc trách Nhân quyền, Civil Rights Data Collection, Data Snapshot: School Discipline, Issue Brief no.1, 03/2014, truy cập ngày 03/04/2017, http://ocrdata.ed.gov/Downloads/CRDC-School-Discipline-Snapshot.pdf; Liên đoàn Tự do Dân sự New York, “New City Suspension Data Shows Suspensions Are Down but Racial Disparities Persist”, 31/10/2016, truy cập ngày 08/03/2017, https://www.nyclu.org/en/press-releases/new-city-suspension-data-shows-suspensions-are-down-racial-disparities-persist.
3. W. K. Mohr, A. Marin, và cộng sự, “Beyond Point and Level Systems: Moving Toward Child-Centered Programming”, American Journal of Orthopsychiatry 79 (2009).
4. B. F. Skinner, The Behavior of Organisms: An Experimental Analysis (New York: Appleton-Century-Crofts, 1938); D. L. Gilbert và D. M. Wegner, “B. F. Skinner: The Role of Reinforcement and Punishment”, trong Psychology (New York: Worth, 2011).
5. K. A. Dodge, J. E. Lochman, J. D. Harnish, J. E. Bates, và G. S. Pettit, “Reactive and Proactive Aggression in School Children and Psychiatrically Impaired Chronically Assaultive Youth”, Journal of Abnormal Psychology 106 (1997): 37–51; D. A. Waschbusch và M. T. Willoughby, “Criterion Validity and the Utility of Reactive and Proactive Aggression: Comparisons to Attention Deficit Hyperactivity Disorder, Oppositional Defiant Disorder, Conduct Disorder, and Other Measures of Functioning”, Journal of Clinical Child Psychology 27, số 4 (1998).
6. Tiến sĩ Greene là giám đốc sáng lập của tổ chức phi lợi nhuận Lives in the Balance và giảng viên tại trường Virgina Tech. Ông là tác giả của nhiều quyển sách, trong đó có The Explosive Child.
7. S. Crandall Hart và J. C. DiPerna, “Teacher Beliefs and Responses Toward Student Misbehavior: Influence of Cognitive Skill Deficits”, Journal of Applied School Psychology 33, số 1 (2017): 1–15, doi: 10.1080/15377903.2016.1229705.
CHƯƠNG 2
1. D. Wechsler và cộng sự, Wechsler Intelligence Scale for Children, phiên bản thứ 4. (WISC-IV) (Texas: Pearson, 2003).
2. G. A. Miller, “The Magical Number Seven, Plus or Minus Two: Some Limits on Our Capacity for Processing Information”, Psychological Review 101 (1955).
3. E. Strauss, E. Sherman và O. Spreen, A Compendium of Neuropsychological Tests: Administration, Norms, and Commentary (Oxford: Oxford University Press, 2006); E. Kaplan et al., Boston Naming Test (Philadelphia: Lea & Febiger, 1983).
4. C. Hughes và cộng sự, “Trick or Treat? Patterns of Cognitive Performance and Executive Function Among ‘Hard to Manage’ Preschoolers”, Journal of Child Psychology and Psychiatry 39 (1988).
5. D. Schultz, C. Izard, và G. Bear, “Children’s Emotion Processing: Relations to Emotionality and Aggression”, Development and Psychopathology 16 (2004).
6. Một số tài liệu tham khảo gồm E. Willcutt, E. Sonuga-Barke, J. Nigg và J. Sergeant, “Recent Developments in Neuropsychological Models of Childhood Psychiatric Disorders”, trong Biological Child Psychiatry (Basel, Switzerland: Karger Publishers, 2008), 195–226; J. Stieben, M. D. Lewis, I. Granic, P. D. Zelazo, S. Segalowitz và D. Pepler, “Neurophysiological Mechanisms of Emotion Regulation for Subtypes of Externalizing Children”, Development and Psychopathology 19, số 2 (2007): 455–80; S. H. Van Goozen, P. T. Cohen-Kettenis, H. Snoek, W. Matthys, H. Swaab-Barneveld và H. Van Engeland, “Executive Functioning in Children: A Comparison of Hospitalised ODD and ODD/ADHD Children and Normal Controls”, Journal of Child Psychology and Psychiatry 4 5, số 2 (2004): 284–92; K. A. Dodge, J. E. Lansford, V. S. Burks, J. E. Bates, G. S. Pettit, R. Fontaine và J. M. Price, “Peer Rejection and Social Information-Processing Factors in the Development of Aggressive Behavior Problems in Children”, Child Development 74, số 2 (2003): 374–93.
7. J. Biederman và cộng sự, “Impact of Adversity on Functioning and Comorbidity in Children with Attention-deficit Hyperactivity Disorder”, Journal of the American Academy of Child and Adolescent Psychiatry 34 (1995).
8. E. Willcutt, E. Sonuga-Barke, J. Nigg và J. Sergeant, “Recent Developments in Neuropsychological Models of Childhood Psychiatric Disorders”, trong Biological Child Psychiatry (Basel, Switzerland: Karger Publishers, 2008), 195–226.
9. Tham khảo thêm về mối liên hệ giữa trở ngại ngôn ngữ và hành vi thách đố trong tác phẩm của A. P. Kaiser, X. Cai, T. B. Hancock và E. M. Foster, “Teacher-Reported Behavior Problems and Language Delays in Boys and Girls Enrolled in Head Start”, Behavioral Disorders 28, số 1 (2002): 23–39; Z. Y. Zadeh, N. ImBolter và N. J. Cohen, “Social Cognition and Externalizing Psychopathology: An Investigation of the Mediating Role of Language”, Journal of Abnormal Child Psychology35, số 2 (2007): 141–52.
10. Một số từ ngữ trong đoạn này được trích từ tác phẩm của R. W. Greene và J. S. Ablon, Treating Explosive Kids: The Collaborative Problem Solving Approach(New York: Guilford Press, 2005); R. W. Greene et al., “Psychiatric Comorbidity, Family Dysfunction, and Social Impairment in Referred Youth with Oppositional Defiant Disorder”, American Journal of Psychiatry 159 (2002).
11. E. M. Hallowell và J. J. Ratey, Driven to Distraction: Recognizing and Coping with Attention Deficit Disorder from Childhood Through Adulthood (New York: Pantheon, 1994).
12. Những nghiên cứu cho thấy mối liên hệ giữa kỹ năng ghi nhớ ngắn hạn hạn chế và hành vi thách đố bao gồm: M. J. Endres, M. E. Rickert, T. Bogg, J. Lucas và P. R. Finn, “Externalizing Psychopathology and Behavioral Disinhibition: Working Memory Mediates Signal Discriminability and Reinforcement Moderates Response Bias in Approach-Avoidance Learning”, Journal of Abnormal Psychology 120, số 2 (2011): 336. Một số nghiên cứu khác liên hệ giữa những hạn chế trong khả năng vận hành của não bộ với hành vi thách đố bao gồm: A. B. Morgan và S. O. Lilienfeld, “A Meta-analytic Review of the Relation Between Antisocial Behavior and Neuropsychological Measures of Executive Function”, Clinical Psychology Review 20, số 1 (2000): 113–36; K. Schoemaker, H. Mulder, M. Dekovic và W. Matthys, “Executive Functions in Preschool Children with Externalizing Behavior Problems: A Meta-analysis”, Journal of Abnormal Child Psychology 41, số 3 (2013): 457–71.
13. C. S. Kranowitz, The Out-of-Sync Child: Recognizing and Coping with Sensory Processing Disorder (New York: TarcherPerigee, 2006).
14. Một số nghiên cứu cho thấy mối liên hệ giữa vấn đề tự tiết chế với hành vi thách đố: S. Ciairano, L. Visu-Petra và M. Settanni, “Executive Inhibitory Control and Cooperative Behavior During Early School Years: A Follow-up Study”, Journal of Abnormal Child Psychology 35, số 3 (2007): 335–45; M. Brophy, E. Taylor và C. Hughes, “To Go or Not to Go: Inhibitory Control in ‘Hard to Manage’ Children”, Infant and Child Development 11, số 2 (2002): 125–40; M. A. Raaijmakers, D. P. Smidts, J. A. Sergeant, G. H. Maassen, J. A. Posthumus, H. Van Engeland và W. Matthys, “Executive Functions in Preschool Children with Aggressive Behavior: Impairments in Inhibitory Control”, Journal of Abnormal Child Psychology 36, số 7 (2008): 1097–1107; K. C. Brocki, L. Eninger, L. B. Thorell và G. Bohlin, “Interrelations Between Executive Function and Symptoms of Hyperactivity/Impulsivity and Inattention in Preschoolers: A Two Year Longitudinal Study”, Journal of Abnormal Child Psychology 38, số 2 (2010): 63–71.
15. A. L. Hill, K. A. Degnan, S. D. Calkins và S. P. Keane, “Profiles of Externalizing Behavior Problems for Boys and Girls Across Preschool: The Roles of Emotion Regulation and Inattention”, Developmental Psychology 42, số 5 (2006): 913; R. W. Greene và A. E. Doyle, “Toward a Transactional Conceptualization of Oppositional Defiant Disorder: Implications for Assessment and Treatment”, Clinical Child and Family Psychology Review 2, số 3 (1999): 129–48; J. Stieben, M. D. Lewis, I. Granic, P. D. Zelazo, S. Segalowitz và D. Pepler, “Neurophysiological Mechanisms of Emotion Regulation for Subtypes of Externalizing Children”,Development and Psychopathology 19, số 2 (2007): 455–80.
16. S. H. Van Goozen, P. T. Cohen-Kettenis, H. Snoek, W. Matthys, H. Swaab-Barneveld và H. Van Engeland, “Executive Functioning in Children: A Comparison of Hospitalised ODD and ODD/ADHD Children and Normal Controls”, Journal of Child Psychology and Psychiatry 45, số 2 (2004): 284–92; M. L. Ellis, B. Weiss và J. E. Lochman, “Executive Functions in Children: Associations with Aggressive Behavior and Appraisal Processing”, Journal of Abnormal Child Psychology 37, số 7 (2009): 945–56.
17. Greene và Ablon, Treating Explosive Kids.
18. K. A. Dodge, J. E. Lansford, V. S. Burks, J. E. Bates, G. S. Pettit, R. Fontaine và J. M. Price, “Peer Rejection and Social Information-Processing Factors in the Development of Aggressive Behavior Problems in Children”, Child Development 74, số 2 (2003): 374–93.
19. Một số nghiên cứu liên hệ giữa khiếm khuyết kỹ năng xã hội và hành vi thách đố: M. J. Chandler, S. Greenspan và C. Barenboim, “Assessment and Training of Role-Taking and Referential Communication Skills in Institutionalized Emotionally Disturbed Children”, Developmental Psychology 10, số 4 (1974): 546; J. C. Gibbs, G. B. Potter, A. Q. Barriga và A. K. Liau, “Developing the Helping Skills and Prosocial Motivation of Aggressive Adolescents in Peer Group Programs”, Aggression and Violent Behavior 1, số 3 (1996): 283–305; J. D. Coie và K. A. Dodge, “Aggression and Antisocial Behavior” trong W. Damon và N. Eisenberg, eds., Handbook of Child Psychology (1998): 779–862; E. T. Cook, M. T. Greenberg và C. A. Kusche, “The Relations Between Emotional Understanding, Intellectual Functioning, and Disruptive Behavior Problems in Elementary-School-Aged Children”, Journal of Abnormal Child Psychology 22, số 2 (1994): 205–19; D. Schultz, C. E. Izard và G. Bear, “Children’s Emotion Processing: Relations to Emotionality and Aggression”, Development and Psychopathology 16, số 2 (2004): 371–88; K. A. Dodge, J. E. Lansford, V. S. Burks, J. E. Bates, G. S. Pettit, R. Fontaine và J. M. Price, “Peer Rejection and Social Information-Processing Factors in the Development of Aggressive Behavior Problems in Children”, Child Development 74, số 2 (2003): 374–93; K. L. Bierman và J. A. Welsh, “Assessing Social Dysfunction: The Contributions of Laboratory and Performance-Based Measures”, Journal of Clinical Child Psychology 29, số 4 (2000): 526–39.
20. B. D. Perry, “The Neurosequential Model of Therapeutics: Applying Principles of Neuroscience to Clinical Work with Traumatized and Maltreated Children”, trongWorking with Traumatized Youth in Child Welfare, ed. Nancy Boyd Webb (New York: Guilford Press, 2006).
21. S. J. Lupien và cộng sự, “Effects of Stress Throughout the Lifespan on the Brain, Behaviour and Cognition”, Nature Reviews Neuroscience 10 (2009).
22. B. Perry và M. Szalavitz, Born for Love: Why Empathy Is Essential and Endangered (New York: Morrow, 2011); B. Perry và M. Szalavitz, The Boy Who Was Raised as a Dog (New York: Basic Books, 2006).
23. B. Perry, “Maltreatment and the Developing Child: How Early Childhood Experience Shapes Child and Culture”, The Margaret McCain Lecture Series, 23/09/2004, trích ngày 3/4/2017, http://www.lfcc.on.ca/mccain/perry.pdf.
24. V. J. Felitti, R. F. Anda, D. Nordenberg và cộng sự, “Relationship of Childhood Abuse and Household Dysfunction to Many of the Leading Causes of Death in Adults: The Adverse Childhood Experiences (ACEs) Study”, American Journal of Preventive Medicine 14 (1998): 245–58.
25. R. W. Greene, J. S. Ablon, và J. C. Goring, “A Transactional Model of Oppositional Behavior: Underpinnings of the Collaborative Problem Solving Approach”,Journal of Psychosomatic Research 55 (2003).
26. C. S. Dweck, Mindset: The New Psychology of Success (New York: Ballantine Books, 2006).
CHƯƠNG 3
1. L. Tolstoy, Anna Karenina, bản dịch của David Magarshack (New York: New American Library, 1961).
2. W. S. Gilliam và G. Shahar, “Preschool and Child Care Expulsion and Suspension: Rates and Predictors in One State”, Infants and Young Children 19, số 3 (2006): 228–45.
3. Ví dụ tại Thành phố New York, số ca đình chỉ tăng từ 49.588 năm 2006 lên 69.643 năm 2012 ( Keeping Kids in School and Out of Court, Report and Recommendations, New York City School–Justice Partnership Task Force, 05/2013, trích ngày 03/04/2017, https://www.nycourts.gov/IP/justice-forchildren/PDF/NYC-School-JusticeTaskForceReportAndRecommendations.pdf).
4. R. J. Skiba và cộng sự, “Consistent Removal: Contributions of School Discipline to the School-Prison Pipeline” (tài liệu trình bày tại Dự án Nhân quyền Harvard: Hội nghị School to Prison Pipeline Conference, Boston, 16-17/05/2003). Xem thêm “Are Zero Tolerance Policies Effective in the Schools? An Evidentiary Review and Recommendations”, American Psychologist 63, số 9 (2008): 852–62.
5. G. J. Boyle và cộng sự, “A Structural Model of the Dimensions of Teacher Stress”, British Journal of Educational Psychology 65 (1995); M. H. Abel và J. Sewell, “Stress and Burnout in Rural and Urban Secondary School Teachers”, Journal of Educational Research 92 (1999).
6. Abel và Sewell, “Stress and Burnout in Rural and Urban Secondary School Teachers”.
7. Cuộc phỏng vấn qua điện thoại với Sam Leuken, ngày 15/01/2016.
8. Trích thư riêng của Jill Bloomberg gửi tác giả, ngày 21/01/2014.
9. J. Chan, J. LeBel và L. Webber, “The Dollars and Sense of Restraints and Seclusion”, Journal of Law and Medicine 20, số 1 (2012): 73–81. Tại một cơ sở ở Mỹ, “biện pháp áp chế chiếm hơn 23% thời gian của nhân viên và 1,446 triệu đô-la chi phí liên quan tới nhân viên, chiếm khoảng 40% kinh phí vận hành để phục vụ bệnh nhân”. Theo một nghiên cứu của đơn vị chuyên trách bệnh tâm thần tại Vương quốc Anh, ước tính 50% “toàn bộ nguồn lực y tế đều bị sử dụng hết để xử lý xung đột và thực thi các quy trình tạm giam”, https://www.researchgate.net/publication/233534086_The_dollars_and_sense_of_restraints_and_seclusion.
10. A. R. Pollastri và cộng sự, “Minimizing Seclusion and Restraint in Youth Residential and Day Treatment Through Site-Wide Implementation of Collaborative Problem Solving”, Residential Treatment for Children & Youth 33 (2016).
11. J. LeBei và R. Goldstein, “The Economic Cost of Using Restraint and the Value Added by Restraint Reduction or Elimination”, Psychiatric Services 56 (2005).
12. Theo một nghiên cứu được thực hiện trên ba mươi bang nước Mỹ. Tham khảo: “State of Recidivism: The Revolving Door of America’s Prisons”, Trung tâm Pew Center on the States, 04/2011, pp. 1–2, http://www.pewtrusts.org/m/media/legacy/uploadedfiles/pcs_assests/2011/pewstateofrecidivism.pdf.
13. D. Barrett, “Prison Firm CCA Seeks to Reduce Number of Repeat Offenders”, Wall Street Journal, cập nhật ngày 12/09/2014, trích ngày 03/04/2017 tạihttp://www.wsj.com/ articles/prison-firm-cca-seeks-to-reduce-number-of-repeat-offenders-1410561176.
14. M. Santora, “City’s Annual Cost Per Inmate Is $168,000, Study Finds”, New York Times, 23/08/2013, truy cập 03/04/2017,http://www.nytimes.com/2013/08/24/nyregion/citys-annual-cost-per-inmate-is-nearly-168000-study-says.html.
15. C. Porath và C. Pearson, “The Price of Incivility”, Harvard Business Review, 01-02/2013, truy cập 03/04/2017, https://hbr.org/2013/01/the-price-of-incivility.
16. Ibid
17. HBS Working Knowledge, “Workplace Stress Responsible for Up to $190B in Annual U.S. Healthcare Costs”, Forbes, 26/01/2015, trích ngày 03/04/2017, https://www.forbes.com/sites/hbsworkingknowledge/2015/01/26/workplace-stress-responsible-for-up-to-190-billion-in-annual-u-s-heathcare-costs/2/#4c97f48f3957.
18. C. M. Pearson và C. L. Porath, The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It (New York: Portfolio, 2009).
CHƯƠNG 4
1. Greene, The Explosive Child; Greene và Ablon, Treating Explosive Kids.
2. Ibid
3. Ibid
4. Greene, The Explosive Child.
5. Ibid
6. Ibid
7. B. D. Perry, “The Neurosequential Model of Therapeutics: Applying Principles of Neuroscience to Clinical Work with Traumatized and Maltreated Children”, trongWorking with Traumatized Youth in Child Welfare, ed. Nancy Boyd Webb (New York: Guilford Press, 2006).
8. B. D. Perry và J. S. Ablon, Bài thuyết trình tại Hội thảo Through the Prism, Medford, Oregon, 2014.
9. M. Hone, “Collaborative Problem Solving as a Unifying Approach: Program and Organizational Implementation from a Multi-Service Children’s Mental Health Agency”, Hội thảo Children’s Mental Health Organization, 24/11/2014, tại Trung tâm Marriott Toronto Downtown Eaton.
10. Perry, “The Neurosequential Model of Therapeutics: Applying Principles of Neuroscience to Clinical Work with Traumatized and Maltreated Children”.
11. G. Heath và cộng sự, “Investigating Mechanisms of Change in the Collaborative Problem Solving Model”.
12. Greene, The Explosive Child ; Greene và Ablon, Treating Explosive Kids.
CHƯƠNG 5
1. R. W. Greene và cộng sự, “Effectiveness of Collaborative Problem Solving in Affectively Dysregulated Children with Oppositional Defiant Disorder: Initial Findings”,Journal of Consulting and Clinical Psychology 72 (2004).
2. M. Johnson và cộng sự, “Attention-deficit/Hyperactivity Disorder with Oppositional Defiant Disorder in Swedish Children - an Open Study of Collaborative Problem Solving”, Acta Paediatr 101 (2012).
3. T. Epstein và J. Saltzman-Benaiah, “Parenting Children with Disruptive Behaviours: Evaluation of a Collaborative Problem Solving Pilot Program”, Journal of Clinical Psychology Practice 1, số 1 (2010): 27–40.
4. Dữ liệu không công khai của Sở Cảnh sát New York.
5. Pollastri và cộng sự, “The Collaborative Problem Solving Approach: Outcomes Across Settings”, Harvard Review of Psychiatry 21 (2013).
6. A. Martin, H. Krieg, F. Esposito, D. Stubbe và L. Cardona, “Reduction of Restraint and Seclusion Through Collaborative Problem Solving: A Five-Year Prospective Inpatient Study”, Psychiatric Services 59, số 12 (2008): 1406–12.
7. Pollastri và cộng sự, “The Collaborative Problem Solving Approach”.
8. E. Ercole-Fricke và cộng sự, “Effects of a Collaborative Problem Solving Approach on an Inpatient Adolescent Psychiatric Unit”, Journal of Child and Adolescent Psychiatric Nursing 29 (2016).
9. Pollastri và cộng sự, “The Collaborative Problem Solving Approach”.
10. F. Fuchs Schachter và R. K. Stone, “Difficult Sibling, Easy Sibling: Temperament and the Within-Family Environment”, Child Development 56, số 5 (1985): 1335–44.
11. J. Johnston, “The Ghost of the Schizophrenogenic Mother”, Virtual Mentor 15 (2013), trích ngày 20/10/2016, http://journalofethics.ama-assn.org/2013/09/oped1-1309.html.
12. E. L. Deci, R. Koestner và R. M. Ryan “A Meta-analytic Review of Experiments Examining the Effects of Extrinsic Rewards on Intrinsic Motivation”, Psychological Bulletin 125 (1999): 627. Xem thêm S. Davie, “Should You Reward Your Child for A Grades?”, truy cập ngày 03/04/2017,http://www.rochester.edu/news/pdfs/RichTSTb.pdf.
CHƯƠNG 6
1. Workplace Conflict and How Businesses Can Harness It to Thrive, CPP Global Human Capital Report, 07/2008, trích ngày 03/04/2017,http://img.en25.com/Web/CPP/Conflict_report.pdf.
2. Xem thêm: B. Howatt, “The Long-term Costs of Not Resolving Workplace Conflict”, Globe and Mail, 16/07/2015, trích ngày 03/10/2016, http://www.theglobeandmail.com/report-on-business/careers/leadership-lab/the-long-term-costs-of-not-resolving-workplace-conflict/article25527147/. G. Morse, “Management by Fire: A Conversation with Chef Anthony Bourdain”, Harvard Business Review, 07/2002, trích ngày 03/10/2016, https://hbr.org/2002/07/management-by-fire-a-conversation-with-chef-anthony-bourdain.
3. L. Solomon, “Two-Thirds of Managers Are Uncomfortable Communicating with Employees”, Harvard Business Review, 09/03/2016, trích ngày 03/10/2016, https://hbr.org/2016/03/two-thirds-of-managers-are-uncomfortable-communicating-with-employees.
4. Tham khảo thêm: S. Bernstein và S. Ablon, “Collaborative Problem Solving: An Effective Approach for Managing Conflict in the Workplace”, Mediate. com, 08/2011, truy cập ngày 03/04/2017, http://www.mediate.com/articles/BernsteinS1.cfm.
5. E. J. Wilson III và cộng sự, “Empathy Is Still Lacking in the Leaders Who Need It Most”, Harvard Business Review, 21/09/2015, trích ngày 03/10/2016,https://hbr.org/2015/09/empathy-is-still-lacking-in-the-leaders-who-need-it-most.
6. P. Korkki, “Conflict at Work? Empathy Can Smooth Ruffled Feathers”, New York Times, 08/10/2016, trích ngày 03/04//2017,https://www.nytimes.com/2016/10/09/jobs/conflict-at-work-empathy-can-smooth-ruffled-feathers.html?_r=0.
7. D. Goleman, Emotional Intelligence: Why It Can Matter More Than IQ (New York: Bantam Books, 1995).
8. A. Mckee, “How to Hire for Emotional Intelligence”, Harvard Business Review, 05/02/2016, trích ngày 03/04/2017, https://hbr.org/2016/02/how-to-hire-for-emotional-intelligence;%20https://hbr.org/2015/04/how-to-look-for-emotional-intelligence-on-your-team.
9. J. Anderson, “Meet Mojo, the Monster Stanford and Harvard Are Using to Teach Your Kids ‘Growth Mindset’ and Empathy”, Quartz, 27/09/2016, truy cập ngày 03/10/2016, http://qz.com/791388/meet-mojo-a-monster-stanford-helped-create-to-teach-your-kids-that-effort-matters-more-than-iq/).
10. M. Corkery và S. Cowley, “Wells Fargo Warned Workers Against Sham Accounts, but ‘They Needed a Paycheck’”, New York Times, 16/09/2016, truy cập ngày 03/10/2016, http://www.nytimes.com/2016/09/17/business/dealbook/wells-fargo-warned-workers-against-fake-accounts-but-they-needed-a-paycheck.html?_r=0; A. Beltz, “Inside Wells Fargo, Front-Line Employees Describe Immense Pressure, Few Rewards”, Star Tribune, 24/09/2016, truy cập ngày 03/10/2016,http://www.startribune.com/inside-wells-fargo-front-line-employees-describe-immense-pressure-few-rewards/394694611/.
11. Phần này và nhiều đoạn khác trong chương này trích dẫn nhiều từ Bernstein và Ablon, “Collaborative Problem Solving: An Effective Approach for Managing Conflict in the Workplace”.
12. R. A. Heifetz, Leadership Without Easy Answers (Cambridge, MA: Belknap Press of Harvard University Press, 1994).
13. Trích C. Thomason, “Brainstorming Doesn’t Work - Four Exercises to Flex Your Creativity”, Guardian, 12/09/2016, truy cập ngày 03/10/2016,https://www.theguardian.com/small-business-network/2016/sep/12/brainstorming-doesnt-work-four-exercises-flex-creativity.
14. A. Robb, “Why Men Are Prone to Interrupting Women”, New York Times, 19/03/2015, truy cập ngày 03/10/2016,http://nytlive.nytimes.com/womenintheworld/2015/03/19/google-chief-blasted-for-repeatedly-interrupting-female-governmentofficial/.
15. Xem E. Harrell, “The Solution to the Skills Gap Could Already Be Inside Your Company”, Harvard Business Review, 27/09/2016, truy cập ngày 03/10/2016, https://hbr.org/2016/09/the-solution-to-the-skills-gap-could-already-be-inside-your-company; J. Donovan và C. Benko, “AT&T’s Talent Overhaul”, Harvard Business Review, 10/2016, truy cập ngày 03/10/2016, https://hbr.org/2016/10/atts-talent-overhaul.
16. Xem Heifetz, Leadership Without Easy Answers.
17. A. R. Pollastri, L. Wang, P. J. Vuijk, E. N. Hill, B. A. Lee, A. Samkavitz, E. B. Braaten, J. S. Ablon và A. E. Doyle, “The Thinking Skills Inventory: A Brief Screening Tool to Assess Neurocognitive Skill Deficits Relevant for Treatment of Youth Behavioral Challenges”.
18. Dr. B. Perry, Think:Kids webinar, 21/10/2016.
19. K. Reynolds Lewis, “Dear Customer Service Centers, Please Stop It with the Scripted Empathy”, Fortune, 23/03/2016, truy cập 03/04/2017,http://fortune.com/2016/03/23/call-scripted-empathy/.
20. T. Drollinger, L. B. Comer, P. T. Warrington, “Development and Validation of the Active Empathetic Listening Scale”, Psychology & Marketing 23 (2006).
CHƯƠNG 7
1. Pollastri và cộng sự “The Thinking Skills Inventory: A Brief Screening Tool to Assess Neurocognitive Skill Deficits Relevant for Treatment of Youth Behavioral Challenges”.
2. Đây không phải tên thật của nhân vật. Những chi tiết nhân thân khác cũng đã được thay đổi.
3. Tham khảo: E. Vandewater và J. E. Lansford, “Influences of Family Structure and Parental Conflict on Children’s Wellbeing”, Family Relations 47 (10/1998): 323, DOJ 10.2307/585263. J. B. Kelly, “Children’s Adjustment in Conflicted Marriage and Divorce: A Decade Review of Research”, Journal of the American Academy of Child & Adolescent Psychiatry, số 39, 8:963–73.
4. Dr. L. Miller, “Hostage Negotiations: Psychological Strategies for Resolving Crises”, PoliceOne, 22/05/ 2007, trích ngày 22/08/2016,https://www.policeone.com/standoff/articles/1247470-Hostage-negotiations-Psychological-strategies-for-resolving-crises/.
5. Greene, The Explosive Child.
6. Ibid
7. P. Engel, “Donald Trump: I Would Bomb the Sh– Out of ISIS”, Business Insider, 13/11/2015, http://www.businessinsider.com/donald-trump-bomb-isis-2015-11.
8. Institute for Economics and Peace, “Global Terrorism Index, 2015,” (11/2015): 2.
9. T. Friedman, “Beware: Exploding Politics”, New York Times, 02/03/2016, trích ngày 03/04/2017, http://www.nytimes.com/2016/03/02/opinion/beware-exploding-politics.html.
10. E. Randall, “The Story Behind Martin Richard’s Peace Sign”, Boston Magazine, 30/04/2013, trích ngày 14/09/2016,http://www.bostonmagazine.com/news/blog/2013/04/30/the-story-behind-martin-richards-peace-sign/.
11. Jennifer Hansler, “Boston Bombing Victim Shares Message Parisians Understand”, ABC News, 18/11/2015, trích ngày 11/01/2018,http://abenews.go.com/US/boston-bombing-victim-shares-message-parisians-understand/story?id=35282317.
12. B. Richard và D. Richard, “Martin Richard's Parents: The Power of 'No More Hurting People, Peace'” Time, 14/09/2015, http://time.com/4021594/martin-richards bridge-builder_campain.